Terms & Shipping

Trucks at the loading dock

Shipping Information

Depending on the weather, we generally begin shipping the first part of February and continue into May and June. Deliveries must be scheduled with our sales and shipping department. Carlton Plants ships to destinations both domestic and international.


Customer Pick-up Orders

We ask you to pre-arrange your pick-up date a week in advance. It is important to be aware of your load size and to arrive equipped to protect your purchase. Exposed plants will dry out very quickly.


Local Delivery

We deliver to Oregon, Washington, northern California and British Columbia. Shipping dates must be coordinated with your salesperson along with any other special requirements.


Terms of Business

All prices are F.O.B. Dayton, Oregon. We offer terms of 2% discount 10 days from invoice date, Net 30 days on all customers who have established credit with us. For non-established customers who wish to apply for terms, a credit application will be required with references. New customers must prepay 25% of their order by December 1st or upon receipt of acknowledgement before spring shipment. We will retain the 25% deposit on any orders not accepted as contracted.

Service charge on all past due accounts is 1.5% per month (18% annually), unless other arrangements are made at the time order is placed. We accept all major credit cards. We truly appreciate our customers and will do our best to fill orders for all items. However, when demand exceeds supply on any items, those items will be allocated first to customers who have paid their invoices within terms.


Orders

Carlton's prices are based on current market conditions and are subject to change without notice. All prices are in US funds. All cancellations must be received in writing before December 1st. We appreciate all cancels on orders as soon as possible as this allows us the opportunity to supply cancelled items to others requesting them. We ask that after receiving your order acknowledgement you review it immediately so that any necessary changes can be made at that time. Minimums apply for all shipping regions. Contact the sales representative in your area regarding minimum orders.

Accounts from the previous season must be paid in full before orders for future delivery can be booked. All orders are subject to cancellation if stock is injured by flood, drought, fire, frost, hail, errors in count or any other cause beyond our control.


Reports on Claims

We appreciate reports on shipments as soon as they are received. Claims regarding incorrect counts or breakages will be considered if made within 10 days after stock has been delivered/accepted. All other claims must be received by July 15, following the date of delivery. We will not be liable for any sum greater than the amount originally received for the order.